Privacy policy

Last Updated: August 16, 2026

At Melanated Elevation, we respect your privacy and are committed to protecting the information you provide when you visit our website, purchase our products, communicate with us, or otherwise interact with our brand.

This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to you.

This policy applies to melanatedelevation.com, our online store, and related services operated by Melanated Elevation.

1. Information We Collect

We may collect information directly from you, automatically through your use of our website, and from third-party services that support our business.

Information You Provide

Depending on how you interact with our store, this may include:

  • Full name

  • Email address

  • Shipping address

  • Billing address

  • Phone number

  • Account information

  • Order information

  • Product selections

  • Return and refund information

  • Customer service communications

  • Reviews and feedback

  • Information submitted through forms

  • Other information you voluntarily provide

Purchase Information

When you place an order, we may collect information associated with the transaction, including:

  • Order number

  • Products purchased

  • Product quantities

  • Purchase price

  • Shipping information

  • Billing information

  • Delivery information

  • Refund or return information

  • Order status

Payment transactions are processed through Shopify and/or third-party payment providers. Melanated Elevation does not need to directly store your complete credit or debit card number to process your order.

2. Information Collected Automatically

When you visit our website, certain information may automatically be collected through cookies, pixels, analytics tools, log files, and similar technologies.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Time zone

  • Pages viewed

  • Products viewed

  • Search activity

  • Referring website

  • Website interactions

  • Cart activity

  • Approximate geographic location

  • Device identifiers

  • Website usage information

This information may be used to operate, secure, analyze, and improve our website.

3. How We Use Your Information

We may use collected information to:

Process and Fulfill Orders

We use your information to:

  • Process purchases

  • Confirm orders

  • Produce ordered products

  • Fulfill orders

  • Ship products

  • Provide tracking information

  • Process refunds and replacements

  • Provide customer support

Because Melanated Elevation uses third-party manufacturing and fulfillment services, information necessary to fulfill your order may be transmitted to those providers.

Communicate With You

We may use your contact information to communicate with you regarding:

  • Orders

  • Shipping

  • Delivery

  • Returns

  • Refunds

  • Customer service requests

  • Account activity

  • Important changes to our services or policies

Improve Our Business

We may use information to:

  • Understand how customers use our website

  • Improve our products and services

  • Analyze website performance

  • Identify technical problems

  • Prevent fraud

  • Maintain security

  • Improve the customer experience

Marketing

If you subscribe to our marketing communications, we may use your information to send:

  • Product announcements

  • New collection releases

  • Promotions

  • Special offers

  • Brand communications

  • Content and updates

You may unsubscribe from promotional emails at any time.

4. Shopify

Our online store is operated using Shopify.

Shopify may process personal information in connection with your use of our store, checkout, purchases, accounts, payments, and other Shopify-powered services.

Shopify may also use cookies and related technologies to operate and secure its services and provide functionality.

Shopify's privacy practices are governed by its own privacy policy.

5. Tapstitch and Order Fulfillment

Melanated Elevation uses Tapstitch as a third-party manufacturing and fulfillment provider for products sold through our store.

When you place an order, information necessary to manufacture and deliver your products may be transmitted to Tapstitch.

This may include:

  • Customer name

  • Shipping address

  • Phone number where required

  • Email address where necessary for fulfillment

  • Products ordered

  • Product specifications

  • Order information

Tapstitch states that it processes customer and order information for transaction processing, fulfillment, customer support, fraud prevention, and related business purposes.

Tapstitch may also use shipping partners, logistics providers, payment providers, analytics services, and advertising technologies as described in its own privacy policy.

Tapstitch may fulfill orders through U.S. or international fulfillment facilities depending on product availability and fulfillment settings.

6. Shipping Carriers and Logistics Providers

We may share necessary information with shipping carriers and logistics providers so that your order can be delivered.

This may include your:

  • Name

  • Shipping address

  • Phone number

  • Order information

  • Tracking information

These providers process information as necessary to provide shipping and delivery services.

7. Payment Providers

Payments made through our store may be processed by Shopify Payments or other payment providers made available through our checkout.

Payment providers may collect and process information necessary to:

  • Authorize payments

  • Complete transactions

  • Prevent fraud

  • Verify transactions

  • Process refunds

  • Comply with legal requirements

Payment providers operate under their own privacy policies and terms.

8. Cookies and Tracking Technologies

Our website and third-party services may use cookies, pixels, web beacons, tags, scripts, and similar technologies.

These technologies may be used for:

  • Essential website functionality

  • Shopping cart functionality

  • Checkout

  • Customer preferences

  • Analytics

  • Website performance

  • Fraud prevention

  • Advertising

  • Marketing measurement

Some technologies are necessary for the website to function and may not be optional.

Other tracking technologies may depend on your privacy choices, applicable law, or the settings of the services we use.

9. Analytics and Advertising

We may use third-party analytics and advertising services to understand website activity and measure marketing performance.

Depending on which services are active on our store, these providers may collect information about:

  • Website visits

  • Pages viewed

  • Products viewed

  • Purchases

  • Device information

  • Advertising interactions

  • Referring websites

  • Approximate location

Third-party advertising providers may use cookies or similar technologies to provide or measure personalized advertising.

You may have additional choices regarding targeted advertising depending on your location and applicable law.

10. Sharing of Personal Information

We do not sell your personal information as a standalone source of revenue.

However, we may disclose or provide access to personal information to service providers that help us operate our business.

These may include:

  • Shopify

  • Tapstitch

  • Payment processors

  • Shipping carriers

  • Logistics providers

  • Website and technology providers

  • Analytics providers

  • Advertising providers

  • Email and marketing providers

  • Customer service providers

  • Fraud prevention and security providers

We may also disclose information when reasonably necessary to comply with law, respond to lawful requests, protect our rights, investigate fraud, or protect the safety and security of our customers, business, or website.

11. International Processing

Because we use third-party service providers that may operate internationally, your information may be processed, stored, or transferred outside the United States.

Tapstitch states that information may be processed in the United States and Canada and provides additional safeguards for certain users where required by applicable law.

Different countries may have different privacy protections.

Where applicable law requires specific safeguards for international transfers, we will seek to comply with those requirements.

12. Data Retention

We retain personal information for as long as reasonably necessary for purposes including:

  • Fulfilling orders

  • Providing customer support

  • Maintaining transaction records

  • Processing returns and refunds

  • Preventing fraud

  • Resolving disputes

  • Maintaining business records

  • Complying with legal, tax, accounting, and regulatory requirements

  • Enforcing our agreements

When information is no longer reasonably necessary, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

13. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should also take reasonable steps to protect your account credentials, devices, and personal information.

14. Your Privacy Choices and Rights

Depending on your location and applicable law, you may have rights concerning your personal information.

These may include the right to:

  • Request access to personal information we maintain about you

  • Request correction of inaccurate information

  • Request deletion of certain information

  • Request information about how your information is collected or used

  • Request information concerning certain disclosures

  • Opt out of certain marketing communications

  • Opt out of certain targeted advertising or sharing where applicable

  • Withdraw consent where processing is based on consent

These rights may be subject to applicable legal exceptions.

To submit a privacy request, contact:

support@melanatedelevation.com

We may request information necessary to verify your identity before fulfilling certain requests.

15. California Privacy Rights

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on the circumstances, these may include rights concerning:

  • Access

  • Correction

  • Deletion

  • Data portability

  • Certain disclosures

  • Opting out of certain sales or sharing

  • Targeted advertising

  • Sensitive personal information

Melanated Elevation does not discriminate against customers for exercising privacy rights provided by applicable law.

California residents may submit requests by contacting:

support@melanatedelevation.com

We will process qualifying requests in accordance with applicable law.

16. European Economic Area and Other International Privacy Rights

If you are located in a jurisdiction that provides additional privacy rights, including the European Economic Area or United Kingdom, you may have rights concerning access, correction, deletion, portability, restriction, objection, and consent.

Where applicable, personal information may be processed based on:

  • Performance of a contract

  • Legal obligations

  • Legitimate interests

  • Consent

  • Other lawful bases recognized by applicable law

Where consent is the legal basis for processing, you may withdraw consent subject to applicable law.

17. Children's Privacy

Our website is not directed toward children under the age of 13.

We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us at:

support@melanatedelevation.com

18. Third-Party Websites

Our website may contain links to websites, social media platforms, applications, or services operated by third parties.

We are not responsible for the privacy practices, security, or content of third-party websites.

We encourage you to review the privacy policy of any third-party service you use.

19. Social Media

Melanated Elevation may maintain accounts or links on social media platforms.

If you interact with us through a social media platform, that platform may independently collect and process information about you.

Your use of those platforms is governed by their respective terms and privacy policies.

20. Changes to This Privacy Policy

We may update this Privacy Policy when our business practices, technology, services, third-party providers, or applicable legal requirements change.

When we update this policy, we will revise the Last Updated date at the top of the page.

We encourage you to review this page periodically.

21. Contact Us

For questions, concerns, or requests regarding this Privacy Policy or your personal information, contact:

Melanated Elevation
Email: support@melanatedelevation.com

We appreciate the trust you place in Melanated Elevation and are committed to handling your information responsibly.

© 2026 Melanated Elevation. All rights reserved.